Mailing List Archive: Request Tracker: Users

Search by Requestor Organization

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bauch at jcpgroup

Oct 9, 2008, 11:10 AM

Post #1 of 4 (143 views)
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Search by Requestor Organization

I'm looking to do a search that will group by requestor organization
(bar chart to be exact)

When running my search I can select Requestor Organization, but I cannot
display it as a column, therefore I cannot create a bar chart for it.

What I want is a graph showing the number of tickets created in each
organization.

Ideas?

Thanks

Ben

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manu at netbsd

Oct 9, 2008, 12:44 PM

Post #2 of 4 (133 views)
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Re: Search by Requestor Organization [In reply to]

Auch, Benjamin <bauch[at]jcpgroup.com> wrote:

> I'm looking to do a search that will group by requestor organization
> (bar chart to be exact)
>
> When running my search I can select Requestor Organization, but I cannot
> display it as a column, therefore I cannot create a bar chart for it.
>
> What I want is a graph showing the number of tickets created in each
> organization.

I have exactly the same need, but it seems that intrusive modifications
of RT are required to acheive that goal.

--
Emmanuel Dreyfus
http://hcpnet.free.fr/pubz
manu[at]netbsd.org
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ruz at bestpractical

Oct 9, 2008, 7:07 PM

Post #3 of 4 (129 views)
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Re: Search by Requestor Organization [In reply to]

Not that hard: http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=16264
Would be available in RT 3.8.3, however there is a bug in RT I should
fix that makes numbers incorrect for Requestors, Ccs and other
watchers.

On Thu, Oct 9, 2008 at 11:44 PM, Emmanuel Dreyfus <manu[at]netbsd.org> wrote:
> Auch, Benjamin <bauch[at]jcpgroup.com> wrote:
>
>> I'm looking to do a search that will group by requestor organization
>> (bar chart to be exact)
>>
>> When running my search I can select Requestor Organization, but I cannot
>> display it as a column, therefore I cannot create a bar chart for it.
>>
>> What I want is a graph showing the number of tickets created in each
>> organization.
>
> I have exactly the same need, but it seems that intrusive modifications
> of RT are required to acheive that goal.
>
> --
> Emmanuel Dreyfus
> http://hcpnet.free.fr/pubz
> manu[at]netbsd.org
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales[at]bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

--
Best regards, Ruslan.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales[at]bestpractical.com

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

ruz at bestpractical

Oct 9, 2008, 7:50 PM

Post #4 of 4 (129 views)
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Re: Search by Requestor Organization [In reply to]

Ok, there is no fix, however if CGM table is not shrinked after
upgrade from 3.6 then numbers can be wrong.

There is known numbers shift when more then one user from the same
organization is listed as requester. That can be fixed I think, but
not today.

On Fri, Oct 10, 2008 at 6:07 AM, Ruslan Zakirov <ruz[at]bestpractical.com> wrote:
> Not that hard: http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=16264
> Would be available in RT 3.8.3, however there is a bug in RT I should
> fix that makes numbers incorrect for Requestors, Ccs and other
> watchers.
>
> On Thu, Oct 9, 2008 at 11:44 PM, Emmanuel Dreyfus <manu[at]netbsd.org> wrote:
>> Auch, Benjamin <bauch[at]jcpgroup.com> wrote:
>>
>>> I'm looking to do a search that will group by requestor organization
>>> (bar chart to be exact)
>>>
>>> When running my search I can select Requestor Organization, but I cannot
>>> display it as a column, therefore I cannot create a bar chart for it.
>>>
>>> What I want is a graph showing the number of tickets created in each
>>> organization.
>>
>> I have exactly the same need, but it seems that intrusive modifications
>> of RT are required to acheive that goal.
>>
>> --
>> Emmanuel Dreyfus
>> http://hcpnet.free.fr/pubz
>> manu[at]netbsd.org
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales[at]bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
> --
> Best regards, Ruslan.
>

--
Best regards, Ruslan.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales[at]bestpractical.com

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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